Personal Area is a self-service system that allows the company’s subscribers to receive information about their personal account, tariff plan and manage their services. Clients have the opportunity to grant authorized subscribers special rights to manage the services of other client subscribers. Assignment of access rights “Personal Account Administrator” (hereinafter referred to as “administrator”) and “Personal Account Supervisor” (hereinafter referred to as “supervisor”) to subscribers is carried out at the request of the client. Assigning an administrator to subscribers is available only for legal entity clients.
Actions performed by a subscriber/administrator/supervisor in the Personal Account are equivalent to actions performed by the client in accordance with and under the terms of the contract.
1. Access to your Personal Account is provided automatically to all subscribers of the company.
- USSD *141*0#;
- PUK1 SIM cards - for subscribers of the “Video Surveillance”, “Satellite Monitoring” tariff plans, Internet tariff plans (as an additional option if the mobile device does not support USSD), for subscribers of other tariff plans who have activated this option in sales centers A1.
The password is valid until changed by the user.
3. To use the Personal Account, the subscriber must enter the phone number and password on the page https://my.a1.by/.
4. When working in your Personal Account, you must consider the following:
- changes in the list of selected services take effect within 24 hours;
- information about the balance status and traffic balance is updated as the payment system receives data on the communication services consumed by the subscriber and payments made. When using the “International Roaming” service, the cost of consumed communication services is calculated upon receipt of the relevant information from roaming partners;
- in the process of executing applications, funds for services provided are debited from the balance in accordance with the current tariffs of the company;
- Subscribers served on a prepaid basis are provided with the opportunity to connect additional services if they have on their balance an amount of funds sufficient to pay the cost of the connected service;
- applications for connection/disconnection of services may be rejected if the service of the subscriber/client is suspended at the initiative of the subscriber/client or the company;
- access to call details is provided after additional authentication;
- If the invoice delivery address changes repeatedly during the month, the regular invoice will be sent by the company to the last address specified in the reporting period.
5. The system is inactive for 15 minutes; after this time, the session will be terminated. All applications generated but not completed at the time of termination of the session in the Personal Account will be cancelled. The subscriber is given the opportunity to initiate a new session.
6. Subscribers can independently manage access to their Personal Account (open/close access) using USSD *141*3*6#. To open access, you must specify the PUK1 code of the SIM card you are using.
7. Access to the Personal Account of subscribers/administrators/supervisors of a legal entity may be closed at the request of the organization. Administrators/supervisors can control access to the Personal Account of client subscribers.
8. The subscriber bears full responsibility for the safety of the password. If the password is disclosed, the subscriber must change the password.
9. In case of loss of the SIM card, the subscriber must contact the company’s information service at 411 or A1 sales centers to disable the Personal Account.
10. The company has the right to restrict the subscriber/administrator/supervisor’s access to the Personal Account if there are grounds to believe that the subscriber/administrator/supervisor is committing an offense causing damage to the company or third parties.
11. The company has the right to introduce new services, change the nature and method of providing services, which can be connected or disabled by the subscriber through the Personal Account. Information about changes is posted on the official website www.a1.by.
12. The company has the right to unilaterally change this Procedure by publishing the changes on the official website www.a1.by
13. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement.
Registering a Personal Account with the mobile operator Velcom provides an excellent opportunity for all subscribers to independently control their funds spent on cellular communications, install applications that are beneficial and convenient for them, and many other opportunities.
Registration of Velcom Personal Account (Velcom)
Registration of your Personal Account begins with the need to enter the address of the telecom operator http://internet.velcom.by. and go to the official page for registering the operator’s personal accounts. Enter your phone number and you should receive an SMS with a temporary password for your first login. This code is valid for 1 hour. Next, you need to log into your account and change the password combination. This password is permanent - valid for 1 year. Registration is now complete. Now you have a Personal Account in Velcom (Velcom).
Login to Velcom Personal Account (Velcom)
To go to the Velcom Personal Account (Velcom), you need to go to the login page https://my.velcom.by/, enter your phone number and password.
Recovering your Personal Account password
If you have forgotten your password, you can request a new one. To do this, there is a “Forgot your password” section on the login page. It contains instructions on what to do to get the password. So, you need to dial the short number *141*0# and make a call. Then dial a password 5-10 digits long. After you are confirmed that the actions taken are correct, you can use a temporary password and use it to log into your Personal Account.
What is useful in your Personal Account
In the Personal Account, each subscriber can perform many different operations, in particular: check the balance, clarify traffic, tariff plan, change the tariff if necessary or disable it, check the remaining minutes and bonuses, connect the Internet.
The Velcom personal account provides subscribers with the opportunity to manage services and receive information of interest from the mobile operator. The user can register on the site, the procedure will take no more than 5 minutes. Using the service from Velcom Belarus, it is easier to monitor your balance, as well as activate and disable various options.
Registration of a Velcom Personal Account
Before logging into the electronic system, registration will be required. To do this, you need to go to the service: my.velcom.by. Next you need to follow the step-by-step instructions. It is important to note that only owners of a Welkom number can use the Personal Account. The procedure is carried out exclusively online, so you need to have access to the Internet.
Procedure:
- You should go to the Velcom website and select the “Personal Account” section in the upper right corner of the page.
- Now you should click on “Register” and fill out the form.
- You need to indicate your phone number, then select an identification option, for example, via SMS or USSD. When choosing the method using SMS, you need to click on “Send confirmation code”. The resulting numbers should be entered in the registration form.
- You must come up with a password of 5 characters and repeat it.
- When all the information has been filled out, you must click on “Register”.
- After this, the subscriber will be able to log into the Velcom Belarus Personal Account. There it is recommended to change your temporary password to a permanent one, which will be valid for a year. If all the data has been entered correctly, then registration will proceed without problems. After this, you will be able to constantly use your personal Welkom profile to perform various tasks.
Login to Velcom Personal Account
If you have previously used the Welkom Personal Account, you will not have to register again. All you need to do is go to the website and enter your login information. The procedure is easy, you can follow the instructions to speed up the process. 
How to log into your Personal Account:
- You need to go to the Velcom operator website, then select the “Login” option in the upper right corner.
- If everything is done correctly, you will see the inscription “Welcome”.
- You must enter your phone number and valid password. It is important to remember your details accurately so that you can go to the user’s Personal Account.
- After specifying the information, you need to click on the “Log in to your account” button. If everything is done correctly, then the transition will be completed.
It is worth noting that you can go to Velcom Personal Account through the application. You will need to install it on your mobile phone, and then log in to the system. You will not need to register yourself as a user again. You must provide your password, which is used to log into your Velcom Personal Account.
Password recovery
There are situations when you cannot remember the password for your personal account. In such a situation, it is recommended not to try to register again, but to restore lost data. You will need to go to the Velcom website and then follow the instructions.
What you will need:
- In the upper right corner, click on the “Login” button.
- In the window that appears, there will be an inscription: “Forgot your password?” You will need to click on it to recover lost data.
- A form to fill out will appear in which you will need to provide your information. You should enter your phone number and select an identification option, for example, via SMS. The code received in the message must be indicated on the website.
- You will be required to come up with a new password that will contain up to 10 characters. You should repeat it, and then click on the “Recover Password” button.
If everything was done correctly, then you will be able to log in to the site using the new data and log into your Velcom Personal Account. If you forget your password again in the future, you can restore it at any time. The main thing is that you have access to the phone number that is linked to your profile.
Overview of the subscriber's personal account
After you register and log in to the site, your Welkom-ISSA RB account will appear. It is convenient to use for various purposes; the service helps you manage your number and monitor the status of your personal account. The personal information will include the subscriber’s personal data, current balance, as well as the remaining traffic on the Velcom number. 
In the financial section you can get data on installments, completed payments, as well as unconfirmed payments. There you can pay for cellular services using a bank card. If necessary, you can cancel an erroneous payment.
There is a section in your Personal Account for managing tariffs and services. Through it you can connect and disconnect Velcom services, change your number, and activate mobile Internet. You will be able to connect voicemail, call forwarding, or suspend the use of all cellular functions.
Through Feedback in your Personal Account, you can write to the support service and receive the information you are interested in. You will be able to resolve all important issues and get help from the Wellcom operator.
The service is easy and convenient to use, so it is recommended for all subscribers. It is important not to disclose your password to anyone so that attackers do not gain access to the service. If data theft occurs, it is recommended to immediately inform Velcom employees about it.
Velcom is a popular mobile operator in Belarus, which has long been serving the residents of the country, providing them with high-quality services at a decent price. The company managed to achieve additional recognition among subscribers through the introduction of a personal account service into its work.
It quickly found active use not only among young people, but also among older people, who on average are not so willing to spend time on the Internet and use such services.
The main reason for using the service is that it greatly simplifies the management of services and your personal account. You can use the Velcom Belarus personal account system at any time at home, without bothering yourself with long preparations and office visits.
Official page of the Velcom Belarus service
The Velcom Belarus personal account service has an official page at https://my.velcom.by/. Here you can log in to the system and start working remotely with your personal account. Authorization requires two details - your phone number and password. They will be known to you after registration and drawing up an agreement.
Please note that on the same page you can also:
- Set a new login password. You are even allowed to come up with your own access key;
- Recover forgotten/lost password;
- Study the instructions about setting a password when using a modem and tablet;
- Make online payment for services.
Both individuals and legal entities can use the Welkom personal account on the official website.
Main functions of the Velcom Belarus service
Fast payment directly on the website by bank transfer;
- Clarification of all necessary information regarding your profile;
- View the conditions of new tariffs and services;
- Changing the tariff plan, connecting new options;
- View transaction history, statistics, balance;
- Submitting applications for connection via the Internet and much more.
Velcom Belarus personal account - https://my.velcom.by
The Velcom company in Belarus provides cellular communication services to many subscribers. The employees provide constant support and assistance in any matter. Taking care of all clients, the company offers all kinds of services. Velcom call detailing is one of them.
How can I get the report?
The first and most common method of obtaining a report is to detail Velcom calls via the Internet. The modern world allows you to do things that previously took a lot of time in a matter of minutes. Here's what you need to do to get details online:
- Go to the official website of the company. Finding it is very easy, just use the search bar. Enter "Velcom" and follow the first link.
- Now that you are on the site, it is very easy to go and order the details, which will be sent directly to your email address. You need to enter some information and select the type of document that you will later need to download.
- After some waiting, you will receive what you ordered. A report will be sent to your email with information that will be available for your study.
The advantages are that Velcom call details are provided free of charge to all users. You don't have to pay to study the report, which is sometimes worth its weight in gold.
The second excellent method of getting details is to contact the company center. Call detailing by Velcom is widespread in Belarus, which is why there are a huge number of branches. Having visited any of them, you will definitely be given a helping hand.
The main feature of visiting a cell phone store or office is that the result can only be achieved if you have a passport, which will confirm that the number belongs to you. The fact is that no one except you has the right to receive details of your number, hence this kind of rules arise.
Ordering call details from Velcom is as easy as shelling pears. You simply state the time frame for which you would like to receive a report. The company's employees will tell you for which period you can see the details. Most often, the terms range from 1 to 6 months. This is probably enough to confirm anything.
A finished copy of the detailing will be provided to you right on the spot. Using a printer will print your document, after which you will need to pay a small fee.
It can be noted that this method of obtaining detail is not for the lazy, since you will have to leave home and go to the office. This may take some time, but for those who want to unwind a little, it will be even useful. And communicating with people has never harmed anyone.
What to do if the Internet is not a solution, and there is no office in the locality? Travel 50, 100 km or even more each time to visit a company branch? You can fill out the details and ask them to send them by mail. For such a service, you will need to draw up a special application, after which you just have to sign it in the office (you can go there once). Now details will be sent regularly, for which you will also need to pay a small amount of money.
Ordering details by legal entities
Detailing of Velcom calls via the Internet is free O available not only to individuals, but also to legal entities. If you go through the registration process and order a report, you can also receive clear and informative details that will allow you to solve many problems.
If we talk about how else a legal entity can declare the need for detail, the following options should be given:
- Send the application by fax, after which details for the required period of time will be sent in response. This is a very convenient method that will take a little time.
- By going to the Welkom office, you can also leave a statement. In order to compile everything correctly, it is better to do this under the guidance of employees of the company that provides cellular communication services. Once the document comes into effect, you will be able to regularly receive details of the mobile numbers you need.
If we talk about Velcom ISSA, call details are ordered using this method both in the case of legal entities and individuals. There is nothing difficult, just a few simple steps.
If you still don’t understand how to view the details of calls to Velcom, you can safely contact the company’s employees who are always on the line. You simply tell us what you would like to receive, after which you will receive an answer that will surely suit you. If something is not clear, experienced consultants will always tell you a quick way to solve all problems. There are several numbers that you can call absolutely free. A free employee will always answer the phone and answer your questions.
What is a mobile assistant?
The company has an application that allows you to familiarize yourself in more detail with all the services that are provided. By the way, in this way you can also order all kinds of media content that interests you. It's really very convenient.
If you download the Velcom mobile assistant, call details will be available to you at any time. All that remains is to request the necessary data. For whom is the application useful primarily? Individuals benefit the most.
By the way, the Velcom Internet assistant, where call detailing is carried out in a few minutes, is also ready to offer:
- Familiarization with various tariff packages that you can switch to. Complete and detailed information is provided so that the user can fully navigate everything.
- Change the tariff package depending on what is more important to you.
- If you don't know , , check out the useful information that is also provided.
By the way, to install the application, you must follow two basic rules. The first one is that the phone must support applications of this type. If you have a smartphone, then you probably won’t have any problems. The second mandatory rule is that your package must be connected to a mobile Internet service. If you don't have it, the application simply won't work or bring you any benefit.
How to find out details of Velcom calls
The application is installed by sending a message where you will be sent the necessary link. In addition, you can find a link to download the mobile assistant on the official website. By clicking on it, you will get access to a wonderful add-on that will make using the services of the Wellcom operator even more comfortable.
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