The Aliexpress platform is actively used not only by citizens of Russia, but also of Ukraine and Belarus. In the Russian Federation, everything is elementary - the Russian Post website has functionality for monitoring the delivery of parcels. However, tracking parcels from China to Belarus using the Aliexpress track number is a similarly simple task.
How to track a parcel from Aliexpress when delivered to BelarusThe local enterprise Belpochta has its own website - belpost.by. The web resource represents a huge number of services. There is even an official online store. But we are interested in the very first item in the menu called “Recommend”. The column is called “Mail tracking”. We click on the item.
A new page opens, where in the “Enter shipment number” column we need to enter the track number.
You can also use our service to track a parcel from Aliexpress from China to Belarus.
return;
Where can I get a tracking number? You need to go to the Aliexpress site in Belarus. Next, open the “My Orders” page. Here you will find information about both products shipped to your country and products that are still being assembled by the seller.
Please pay attention to the order status. If it says “Item is awaiting dispatch,” it is logical that there cannot be a track number yet. You need to wait until the status changes to “Item awaiting delivery.” In fact, this translation is not entirely correct. Since the status speaks exclusively about the fact that the parcel was sent to Belarus. We clarify that the status does not confirm that the parcel has already arrived.
It is not necessary to log into the Chinese site every day to track changes. Notifications will be sent to your email.
After the status change notification has been received, we return to the order page and see a small “Dispatch Tracking” section. This is where the track number is indicated - it consists of English capital letters and prevailing numbers.
Aliexpress track number is not trackable - what to do?Suppose you copied the code from the order page, then entered the number on the official Belposhta website in the specified section. But the site writes “Nothing was found for this item.”
There are several reasons why it is not possible to track a parcel from China to Belarus with Aliexpress:
- Too little time has passed since the parcel was sent. After the seller took the goods to the post office, the parcel was registered, it will not be possible to track the products. In most cases, only after 5-7 days the track number becomes valid. If less than a week has passed since the parcel was sent, there is no need to sound the alarm;
- There is actually no tracking number. This code is an additional cost for the seller. Of course, no more than $2. But, if you have an order worth 5-10 dollars, ordering an additional service in the form of a track number is not profitable for the seller. But since the rules of the site require you to write a code, the seller enters random numbers and letters. If 1-2 weeks have passed since the order was sent, and the track number still does not work, most likely it does not exist.
It’s not possible, but it’s necessary. If on the Belposhta website you see “First delivery attempt” after entering the track number, it means that the parcel has already arrived at the post office at the address specified by Belposhta.
Today, email notifications are gradually becoming a thing of the past. Post office employees will only ask for a passport to receive the parcel. But it’s best to also write down the track number. This will make it easier for employees to find your package. The only caveat is that the recently arrived parcels may not have been sorted yet. This happens when you go to pick it up at the post office right on the day the product arrives.
How to track the movement of a parcel from abroad?
To track the movements of international postal items (IPO), a postal monitoring system has been developed, the main tool of which is a unique tracking number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when the IPO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.
Thanks to this system, it is very easy to find out the location of the MPO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.
What is a tracking number?
Tracking number is a number for tracking the movement of your cargo, provided by postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.
The standard international tracking number is XX123456789XX:
- the first letters indicate the type of shipment, for example, CA-CZ – parcel with tracking, EA-EZ – express parcel sent by one of the international express delivery services, for example EMS, RA-RZ – small registered package with tracking, LA-LZ – small package without tracking
- Next comes a unique eight-digit code, and the ninth digit is a verification value calculated using a special algorithm,
- the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.
Official and complete information is available here (PDF document, English).
To check if your tracking number is up to standard, use the form provided on the UPU website (Excel spreadsheet).
The seller provided a tracking number, but there is no movement of the parcel.
- Information in the mail monitoring system may be delayed. The normal situation is a delay of 3-5 days.
- The seller provided a pre-reserved number, but the package has not actually been shipped yet. Wait 3-5 days and clarify the situation with the seller.
I just paid for the order, and the seller already gave me a tracking number. All this is suspicious.
There is nothing suspicious about this, because abroad there has long been a system for reserving postal items that are purchased in advance. The seller only needs to enter the addressee’s details and print out the finished form with a tracking number.
What information can I get from my tracking number?
Using the tracking number you can get the following information:
- method of sending MPO;
- where (export) and where (import) MPO is moving;
- find out the stages of movement of international goods - export, intermediate delivery points, import, customs clearance, delivery to the addressee within the territory of the recipient’s country;
- mass of MPO (not always provided);
- Full name and exact address of the recipient (usually this information is available on official trackers of postal and courier services).
Judging by the track number, the parcel is heading to another country.
- The seller mistakenly provided the track number of another parcel or confused the numbers. Ask for clarification on this point.
- There was a failure in the mail monitoring system. The parcel will still be delivered to its zip code and address.
- The seller deliberately provided a different track number; the parcel might not have been sent at all, hoping for the lack of experience or inattention of the client. Chinese sellers often sin with this.
The IPO tracking number has a non-standard appearance. Why?
The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). There are several common reasons for receiving a non-standard tracking number:
- The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Typically, this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
- The package was sent from China via local carriers.
- The seller made a mistake when writing the tracking number. Here you need to check with the seller that the number provided is correct;
- the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.
My order was sent through a national postal operator, but they did not provide me with an international tracking number. Why?
Not all postal items automatically receive an international tracking number. The fact is that all MPOs are divided into “small packages” and “parcels”. A standard small package (parcel) is considered to be a shipment weighing less than 2 kg and is not assigned a tracking number. In some cases, it is possible to register such an IGO for an additional fee and receive a tracking number. MPOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.
Who should provide me with the tracking number?
In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.
What determines the speed of MPO delivery?
There are a lot of conditions and factors here. The main ones include:
- choice of delivery method - regular or priority (express) mail;
- choice of delivery operator - state postal service or private express carrier. The delivery speed of private courier services can be 3-5 times faster than using regular postal services;
- features of the work of postal operators in a particular country. For example, US Post USPS is much faster than Russian Post;
- distance between sender and recipient;
- depending on the time of year, weather conditions, disasters. For example, during the Christmas sales and pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.
When exactly will I receive my parcel?
There is no exact answer to this question. In this case, it is much more accurate to use the concept of expected delivery time. The website of each national postal operator contains information about the average delivery time by one method or another to a specific country. Stores also provide this information when choosing a delivery method.
The situation is clearer with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out the same day or within the next 3 days (if there are no problems at customs).
Delivery times for standard MPOs to Russia from the USA and European countries vary within the following time limits:
- EMS shipments - 7–14 days.
- Registered parcels and parcels - 14–30 days (depending on the distance from key centers of international postal exchange).
- Simple packages and parcels - 18–40 days.
- The average delivery time for parcels and packages from China and Southeast Asian countries is about 21–40 days.
I was sent a parcel weighing 1 kg (for example), but according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is this connected with?
This is a very common situation when, after exporting to Russia, the parcel “loses weight” down to 0 grams. It’s just that some sorters are too lazy to weigh each MPO and enter this data into the tracking system.
The second option is sadder. If at any stage of delivery or customs clearance the parcel suddenly loses weight, this may indicate theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have a corresponding certificate.
The DHL Express, UPS, Fedex parcel was detained at Russian customs (sent to the store). For what reason?
The most common reason is exceeding the investment value limit for courier MPOs, which for Russians is 200 euros. You can read more about the features of courier services in our articles:
Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small town on the periphery and are unable to come to the company’s office, the parcel will be sent back.
My package ended up in another country. What should I do?
There are two possible reasons for this:
- The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
- The seller mixed up the tracking numbers or entered the delivery address incorrectly. This happens extremely rarely and the problem should be resolved directly with the seller.
The package was sent from the USA via USPS. What is this and where can I track such parcels?
Parcels sent by USPS can be tracked on the official USPS website or on our tracker.
Most Common USPS Statuses
Electronic Shipping Info Received - information about the postal item was received in electronic form.
Shipment Accepted - accepted from the sender.
Arrived at Sort Facility - arrived at the sorting center.
Processed at USPS Origin Sort Facility - the mail item has been sorted at the postal collection point.
Dispatched to Sort Facility - left the sorting center.
Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because The delivery location was closed. A receipt was left for the recipient.
Processed Through Sort Facility - The mail item has left the postal sorting facility in the direction of delivery (export to the destination country).
Customs Clearance - transferred to customs.
Customs Clearance delay (Held in Customs) - the parcel is detained at customs.
Customs clearance processing complete - customs clearance is completed.
Delivered - delivered.
How do I know when my USPS mail has left the USA?
Most often, IGOs leave the United States when the following statuses are assigned:
- Processed through USPS Sort Facility, JAMAICA, NY 11430
- Processed through USPS Sort Facility, LOS ANGELES, CA 90009
- Processed through USPS Sort Facility, CHICAGO, IL 60666
- Processed through USPS Sort Facility, MIAMI, FL 33112
- Processed through USPS Sort Facility, CHICAGO, IL 60688
- or International Dispatch
Where can I get information about the work of the German post office Deutsche Post DHL and where can I track parcels from Germany?
Detailed information about the work of the German state post and how to track IPOs from Germany can be found in our
Delivery from England via Parcel Force. What is this?
Parcel Force is the express delivery division of the UK's Royal Mail. In Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.
Shipping method on eBay is International Priority Shipping to Russia. What does it mean?
In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the USA at the delivery stage. More detailed information is available in our.
The online store offers direct delivery to Russia (CIS countries) through the company Borderfree (FiftyOne). What kind of company is this and where can I track the progress of my order?
Borderfree is an American logistics company that provides American stores with delivery services to international customers. The company operates according to a conventional sweat forwarder scheme, that is, it collects orders from stores in its warehouses in the United States and then forwards them to a customer outside the United States. The company charges a commission for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company’s website using your order number and email address.
Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post
Recently, many sellers on Aliexpress offer a choice of delivery via postal operators in Switzerland and Sweden. For many, this raises a logical question - what do China and Swiss Post have to do with it?! The point here is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to serious bans on the shipment of Li-Ion batteries by China, Hong Kong and Singapore Post. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.
You can track it on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se
My package was lost (the attachments were damaged, completely or partially missing). What should I do?
If the parcel was lost, you should contact your post office and write an application to search for the parcel.
In order not to become a victim of unscrupulous customs or postal workers and not to receive a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices
What does “sent to airline” status mean? How long will it take for the parcel to arrive after receiving the “sent to airline” status?
“Sent to airline” is the last status that a parcel can receive while in China. Once the package has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel arrives in the destination country within 2-4 weeks from the date of receipt of the “sent to airline” status. Typically, the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.
Be careful if more than 30 days have passed after receiving the “sent to airline” status and you still have not received the package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.
What does the “Import Security Scan” status mean?
If your package has received the “Import Security Scan” status, there are three options:
What does the “Import Customs Scan” status mean?
If your package has received the “Import Customs Scan” status, there are three options:
What does the status “In Customs-Control warehouse” mean? How long will it take?
The status “In Customs-Control warehouse” means that the parcel is in a customs warehouse awaiting inspection before export or airmail.
What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?
What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?
If you tracked the parcel by tracking number and the status of the parcel is “China post has not received the parcel” or “Success find: 0 items!” (“Result - 0 parcels”), this means that the seller (supplier) gave you a non-existent (invalid) tracking number, which is not assigned to any sent parcels in the China Post database.
There may be several reasons:
To understand what is being discussed in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the parcel cannot be tracked until China Post assigns the tracking number to it. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill out payment information. Many marketplaces such as ebay or Aliexpress require the seller to ship the order within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and using this number it will be possible to track the parcel on the website within 48 hours after the actual date of dispatch.
What should I do if the status of my parcel is “Success find: 0 items!” or “China Post has not received the parcel”?
- If you received the tracking number within 48 hours after shipment, you may need to wait two more days until the China Post database is updated.
- If you received a tracking number more than two days ago, you may need to contact the seller and check with them for the real shipping date and real parcel number. Tell the seller that you want to track the package using the number on the website within 48 hours after shipment, otherwise you will file a claim. Typically, the seller provides a new tracking number, actual shipping date, or planned shipping date, which can be checked later on the website.
- If the seller again gives you incorrect shipping information or doesn't respond at all, you should file a claim with ebay, Aliexpress or Paypal and ask for a refund. You can also leave negative feedback about the scammer after your refund.
What does the “Export Security Scan” status mean? How long will it take?
What does the “Export Customs Scan” status mean? How long will it take?
“Export Customs Scan” means that the package is ready for customs inspection. Once the customs check is completed, the parcel will be sent by airmail.
What does the status “Arrival at inward office of exchange” mean?
“Arrival at inward office of exchange” means that the parcel has been delivered to the customs office of the destination country. Once customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the destination country.
What does the status “Departure from outward office of exchange” mean? How long will it take?
“Departure from outward office of exchange” means that the parcel is ready for customs inspection. Once the inspection is completed, the parcel will be sent to airmail.
What do the statuses “NULL”,”PEK NULL”,”PVG NULL”,”Opening” mean?
Some users, after searching on other sites, see that the parcel status is “NULL”,”PEK NULL”,”PVG NULL” (“PVG NULL”) or “Opening” ) etc. In fact, these strange statuses are errors resulting from incorrect translation of the China Post database.
How to file a claim and request a refund for an incorrect parcel number and a parcel that was not received?
Many recipients whose parcels are delivered by China Post often ask the following questions:
China Post does not deal directly with the recipient. China Post accepts inquiries and claims only from the supplier who has an original receipt for acceptance of the goods for transportation.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as quickly as possible.
Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she cannot provide such confirmation, the money will be automatically returned to the buyer.
How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called a "dispute resolution center" or "claims center". You can file a claim for non-receipt of your parcel there. All detailed manuals can be found on the website:
Is there a period when I can file a claim for non-receipt of a parcel?
YES. On ebay and paypal you need to file a claim within 45 days of payment. On aliexpress this period is 60 days.
What if I missed the claim deadline but still want a refund?
If you missed the deadline for filing a claim, the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.
What if I purchase items from a site that does not have a "claims center" and I did not pay through PayPal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on large trading platforms such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer rights protection.
If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.
If a problem does occur and you paid for the purchase with a payment card, you can contact the bank and use the chargeback procedure. The procedure is described in the article:
Parcel status from China Airlines, place PEK. What is this?
The PEK code is assigned by the International Air Transport Association (IATA) to Beijing Capital International Airport. This status means that the parcel has been sent from this airport to the destination country.
(Belorussian "Belposhta") is a republican unitary enterprise of Belarus, the national operator of the Belarusian postal network. It is a completely state-owned enterprise providing postal services both within the country and when sending international correspondence. Headquarters - in Minsk. Member of the Universal Postal Union since 1947. Belposhta is also a member of the global EMS cooperative and is the operator for the delivery of EMS shipments to/from Belarus.
As of the end of 2013:
- 6 regional branches,
- special communication center,
- production "Minsk Post" with structural divisions,
- 3499 post offices,
- The number of employees is 27.8 thousand people.
Main Services of Belposhta
- Shipments within Belarus (including by express mail).
- International shipments.
- Party mailings.
- Hybrid mail.
- International express mail (EMS Belarus).
- Subscription to periodicals.
- Direct mail.
- Financial services: Priorbank deposits, payment of pensions and benefits, money transfers, interregional payments, servicing bank plastic card holders, repayment of bank loans, Webmoney input.
- Services of a customs agent and temporary storage warehouses.
Small packages – up to 2 kg
- minimum – packaging 114x162 mm or 110x220 mm; maximum – the sum of three dimensions is no more than 900 mm, the length of the largest dimension is no more than 600 mm.
Parcels – up to 20 kg
- minimum - packaging 150x240x20 mm; maximum – the sum of the length and transverse girth at the widest point is not more than 2000 mm, the length of the greatest dimension is not more than 1050 mm.
EMS shipments – up to 30 kg
- EMS (domestic shipments): standard packaging - from 114x162 mm to 1500 mm for any dimension and 3000 mm for the sum of length and girth; roll - from 170 mm in the sum of length and double diameter (with the largest dimension from 100 mm) to 900 mm in the sum of length and double diameter (with the largest dimension of 600 mm).
- EMS (international shipments): standard packaging - from 229x324 mm to 1500 mm for any dimension and 3000 mm for the sum of length and girth; roll - from 360 mm in the sum of length and double diameter (with the largest dimension from 260 mm) to 900 mm in the sum of length and double diameter (with the largest dimension of 600 mm).
Items prohibited for shipment from the Republic of Belarus
- It is prohibited to send ordinary and registered letters with enclosed items subject to customs duties.
- Printed publications and secograms should not have any annotations, not contain any document of the nature of current and personal correspondence, or any documents of value.
In international mail it is prohibited to send:
- Narcotic drugs, psychotropic substances and their precursors, including in the form of medicines.
- Toxic substances that are not precursors to narcotic drugs and psychotropic substances.
- Items of an obscene or immoral nature.
- Counterfeit and pirated items.
- Alcohol products, ethyl alcohol, beer.
- Any types of tobacco products and smoking mixtures.
- Any types of weapons (their parts), cartridges for them (their parts), products structurally similar to civilian and service weapons. Additionally, we inform you that you can familiarize yourself with the prohibitions on the movement of any types of weapons (their parts), ammunition for them (their parts), and products structurally similar to civilian and service weapons in international mail on the official website of the Minsk Regional Customs www.mrt .customs.gov.by in the “Individuals” section, subsection “Movement of service and civilian weapons, their main (component) parts, cartridges (their parts) and products structurally similar to weapons.”
- Items that, by their nature or packaging, may pose a danger to postal workers, stain or damage other postal items or postal equipment.
Show full list
- Documents that are in the nature of current and personal correspondence, as well as all kinds of correspondence exchanged between persons other than the senders and recipients, or persons living with them.
- Explosive, flammable or radioactive substances, as well as other dangerous substances.
- Unfilled explosive devices and ammunition, including unfilled grenades, shells and other similar objects, as well as dummies of such devices and objects.
- Live animals, with the exception of bees, leeches, silkworms.
- Plants and mushrooms containing narcotic drugs, psychotropic substances and their precursors, in any form and condition, including their fruits, seeds and spores.
- Products subject to rapid deterioration.
- Wild-growing medicinal plant raw materials.
- Cultural property (addressed to individuals for personal use).
- Printed and audiovisual materials, other media containing information that may harm the political or economic interests of the republic, its state security, the protection of the health and morals of citizens, information about the subsoil.
- Currency of the Republic of Belarus and the Russian Federation.
- Ozone depleting substances.
- Hazardous waste.
- Scrap and waste of ferrous, non-ferrous and precious metals, including semi-finished products and blanks, included in the list of goods for the export and (or) import of which quantitative restrictions are established.
- Precious stones in any form and condition, natural diamonds, with the exception of jewelry, discs for dentures made from them and gold leaf; amber, pearls, bog oak; ores, concentrates and industrial products of precious metals.
- Raw precious metals, scrap and waste precious metals, ores and concentrates of precious metals and commodities.
- Mineral raw materials (natural unprocessed stones).
- Conditionally pathogenic and pathogenic genetically engineered organisms.
- Human organs and (or) tissues, blood and its components.
- Special technical means designed to secretly obtain information
- Unprocessed cattle hides during the period from January 15 to July 15, 2014 (Resolution of the Council of Ministers dated January 9, 2014 No. 8)
Read the entire list of Prohibited, Conditionally Allowed and Permitted Devices on the official Belposhta website on the page http://www.belpost.by/info/postage/restrictions/
What does the track number look like if you are sending a parcel from Belarus?In simple terms, there is a special international system for registering international postal items. Following this system, Belposhta assigns an international tracking number in UPU (Universal Postal Union) format (S10 standard).
The format of the parcel number sent from Belarus is as follows::
For MPO weighing up to 2 kg (small packages): Rx123456785BY
For MPO weighing from 2 to 20 kg (parcels): Cx123456785BY
For EMS shipments up to 30 kg: Ex123456785BY
Where:
R/C/E— item type identifier;
x— a Latin letter from A to Z, which allows you to ensure the uniqueness of the number;
123456785
— a digital code that allows you to ensure the uniqueness of the number;
BY— designation of the sender’s country (in this case, Belarus) in accordance with the S10 UPU standard.
And keep in mind that it is impossible to track which country the parcel was sent to, due to the fact that this is not provided for by the system itself.
How to track your Belposhta parcel?Belposhta provides its own parcel tracking system, you can find it at this address Search for parcels. It’s very easy to use, just enter your parcel number in the field and click the Search button.
What to do if your parcel is lost?You need to make a claim. Claims in connection with the non-delivery of registered mail, items with declared value, ordinary parcels and cash on delivery must be submitted in writing within 6 months from the day following the day of delivery of the postal item.
When making a claim, the applicant must present an identification document or proof of identity. Claims regarding registered postal items are accepted upon presentation of receipts (copies of receipts) and lists - when sending postal items in the amount of five or more.
The complaint states:
- type of postal item;
- number and barcode of the postal item on the receipt;
- date and place of reception;
- destination;
- address and full name of the addressee and sender;
- if necessary - declared value and weight.
A copy of the receipt and list is attached to the application.
The claim is returned without satisfaction:
- if the applicant is not the sender (addressee);
- more than 6 months have passed since the date of submission of the postal item;
- there is no receipt (copy of the receipt) and, if necessary, a list of acceptance of the postal item.
The application form for search, return, change of postal address can be found at this address http://www.belpost.by/info/rozysk/
What is MINSK PI 2, PI3, PI4?When you see one of these entries, your parcel has arrived at the Minsk post office; depending on the weight and category of your parcel, it goes to different workshops.
Here is their list:
- MINSK PI 2 - registered mail, parcels (weight up to 2 kg)
- MINSK PI 3 — parcels (weight from 2 kg)
- MINSK PI 4 - customs union
The quota is 22 euros for all postal services and a total weight of no more than 10 kg. The limit applies only to goods for personal use and only to individuals. The quota is updated on every first day of the month.
More details in the article
Belposhta postal statuses Status “Reception of the item from the sender” - this entry means that the postal item has only been accepted at the sender’s post office.
The status “Dispatch of item” means that the postal item has been sent from the international postal exchange office of the place of receipt to the country of destination.
Status “Receipt of the item at the exchange office” - this entry means that the postal item arrived on the territory of the Republic of Belarus at the international postal exchange office Minsk.
Status “Placement of the item in the customs control zone” - from this status it follows that the postal item is included in the list for transfer to customs authorities to undergo the customs inspection or customs inspection procedure.
Status “Record of customs information about the shipment” - this record means that, by decision of the customs inspector, this shipment was delayed for some reason. The shipment may be delayed for customs inspection, for calculation of customs duties, for clarification of cost, for obtaining additional information. If it is necessary to provide additional information on the shipment, a notification will be sent to the recipient, which will indicate what information must be provided to the customs inspector for further processing of the postal item.
Status “For transfer to customs, it is necessary to clarify the data” - this entry means that when preparing the postal item for transfer to customs control, it was established that there was no customs declaration (not completely filled out) or there were problems with the recipient’s address data (only the last name or only the first name is indicated , surname and initials, post office, post restante). When this status appears, you must fill out the attached form - “Form to fill out”, otherwise the shipment will be returned to the sender. Data in the form only needs to be entered once. Repeatedly entering data slows down the processing process. When such postal items are issued to the addressee at the post office, he will be charged an additional fee for adjusting the address data on the item and (or) for submitting missing information to the customs declaration in accordance with the current tariffs.
Status “Entered data saved” - this status means that the data entered into the form was saved successfully.
Status “Completion of customs control” - the entry means that the customs control procedure has been completed.
The status “Sending the item to a local institution” and the status “Transferred from Minsk (200400) POPP to .....(ХХХХХ)” - the records mean that the postal item, after processing according to the technological process, from the international postal exchange office was sent to XXXXX.
Status “Received at the mail processing area….. (ХХХХХ)” - the entry means that the mail item arrived at the postal facility.
Status “Attempted delivery” - the record means that the postal item arrived at the postal facility, the postman was notified of the arrival of the item for delivery to the addressee. Delivery is carried out on the day of arrival of the item at the postal facility or the next day (if the item arrived at the postal facility after the end of the postman's working day). If this entry appears in relation to a parcel, it means that a parcel has been sent to the recipient’s address for home delivery or a notification has been sent to his address about the arrival of the parcel.
Status “Delivered” - the entry means that the shipment was received by the addressee.
- Monday-Friday: from 9.00 to 19.00;
- Saturday, Sunday and holidays from 9.00 to 17.00
Electronic appeal to RUE "Belpochta"
ATTENTION . Before writing, read the RULES
Application form for an individual
Legal entity application form
Belarus Post is an operator that always guarantees reliability and efficiency. Using convenient navigation on the site, you can track Belarus Post by number or receipt at any stage of delivery - from the moment of dispatch until its arrival at the final destination. The company has been actively introducing new technologies since 1995. All changes in status come instantly, delighting the customer who is waiting for the parcel. Today, the Belarus Post has a large number of branches throughout the country - more than four thousand and several thousand sites for tracking Belarus Post and its forwarding. Postal routes have a developed network that will ensure stable operation.
The service pays great attention to tracking Belarus Post parcels by order number. This service is available for both domestic and international shipping. The service is being modernized every day, opening up new opportunities for development. Belarus Post is expanding the range of services with the help of new technical means, developing the logistics system, and introducing the latest methods of servicing both legal entities and individuals.
Hassle-free deliveryTo control the quality of delivery of parcels, letters, and cargo, the Belarus Post uses a specialized postal tracking system. You can verify the safety of your parcel if you check the tracking of postal items of the Belarus Post by ID online. The track number, which is automatically assigned to the order upon checkout, is individual for each shipment. It will be reported by the seller in the online store from whom the product was purchased. With this tracking number, you can track the location of your parcel at any time - from the moment you place your order until it is sent.
Tracking Belarus Post by postal ID number is now checked in several steps:
- determining the tracking number of the postal item, which will be indicated on the sales receipt or communicated by the seller,
- tracking postal items of Belarus Post by track number,
- search for a parcel with one click using the tracking number,
- creating a personal account for maximum convenience. It will store all transaction histories, orders and other necessary information.
With the help of Belarus Post, you can check the location of goods from various operators completely free of charge. The resource provides the ability to track parcels that are sent not only across the territory of Belarus, but also imported from Russia, China, the USA, Great Britain, Germany, the Czech Republic and other countries. On the website of the logistics operator, sending to Belarus via Russia will also not be difficult. Using a modern service, you can track goods ordered from popular online stores Aliexpress and TaoBao in the cities of Belarus. Tracking by number makes it safe to deliver Belarusian Post parcels and goods abroad. The mobile version of the site will allow you to check information anywhere in the world, no matter where you are. A quick and convenient search will save the user time and money, become an excellent planning tool and will allow you to no longer worry about the parcel.
Belpochta is the postal operator of the Republic of Belarus. It is Belpochta that is engaged in sending parcels and parcels both within the territory of Belarus and beyond its borders. Belposhta includes hundreds of post offices and postal tracking points. Customers of the Post of the Republic of Belarus have at their disposal not only standard delivery via various transport routes, but also courier delivery of postal items throughout the city. Belposhta also cooperates with the EMS Cooperative and offers expedited delivery of letters and parcels to individuals and legal entities.
To control the quality of delivery of parcels, parcels and other cargo, the Belarus Post uses an automated postal tracking system. To track a postal item from the Belarus Post, you need to know the identifier code, which is automatically assigned to the parcel upon registration and is unique for each postal item.
Tracking Belposhta shipments- determine the track code of your parcel. If you are the sender, the ID will be indicated on the postal receipt. If you are the recipient of the shipment, the track code can be obtained from the sender;
- enter the number in the search bar and get information about the location of the parcel;
- You can save all the necessary identification numbers if you register in your personal account on the site. By subscribing to automatic notifications, you will receive an SMS message whenever the status of your BelPost parcel changes.
You can check the location of shipments from various postal operators completely free of charge. Our resource provides the ability to track parcels not only on the territory of the Republic, but also to Belarus from China, the USA, Great Britain and other countries. You will be able to track your parcel from the Aliexpress and TaoBao trading platforms to the cities of Belarus. A quick and convenient search will save you time, become an excellent planning tool and allow you not to worry about your parcel.
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